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Return & Replacement Policy
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[Last Updated – 28/11/2025]
The Dentosky Return Policy covers important information about returns, replacements, refunds, damaged products, non-returnable items, and warranty-related concerns. Please review the applicable conditions before raising a request.
This policy explains the process for returning or replacing dental products purchased from Dentosky. If you receive a damaged, defective, incorrect, incomplete, or eligible product, you can request a return or replacement under the conditions outlined below.
At Dentosky, we aim to make every dental supply order simple and reliable. Before requesting a return, please check the product eligibility, applicable time limit, product condition, and required proof of purchase. Certain products may not be eligible for return due to their nature, hygiene requirements, opened packaging, or other applicable conditions.
This policy also provides information about product replacements, damaged or incorrect orders, refunds, non-returnable products, return charges, warranty-related issues, and technical assistance. Please review the relevant section below to understand the applicable process before submitting a return or replacement request.
To help us process your request efficiently, please keep your order details, invoice, and relevant product information available when contacting our support team. For damaged, defective, or incorrect products, customers may be required to provide clear photographs or videos of the product and packaging for verification.
Return or replacement requests are reviewed in accordance with the conditions outlined in this policy. Once your request is approved, our team will guide you through the applicable return, replacement, or refund process. We recommend contacting Dentosky as soon as you identify an issue with your order to avoid delays in processing your request.
1. Eligibility for Returns & Replacements (Within 10 Days)
You may request a return or replacement within “10 days of delivery” if:
The product is unused with the seal intact
Original packaging, manuals, warranty cards and all accessories are included
The product is undamaged and correctly delivered
All requests are approved only after inspection by our Quality Check Team
2. Damaged, Missing, or Incorrect Products (Report Within 48 Hours)
Report damaged, missing, or wrong products within 48 hours of delivery.
If the outer box is damaged or seal broken, do not accept delivery and contact support immediately.
3. Return Process
1. Submit a return request on dentosky.in within 10 days.
2. Attach images or a short video clearly showing the issue.
3. Once approved, Dentosky will arrange:
Replacement, or
Refund (only if the item is out of stock)
Unauthorized products sent back without approval will incur logistics charges.
4. Fees & Deductions
A ₹120 return fee applies if:
A partial return reduces the order value below ₹2,500, OR
The full order value is below ₹2,500
Customers are responsible for return costs if an unapproved or extra item is returned.
5. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or replaced:
A. Patient-Use Products
Trainers, retainers, flossers, headgear
Mousse or similar intraoral products
B. Pharmacy / Medical Items
Sanitizers
Educational or dental models
Short-expiry products
C. Low-Value Items
Items below ₹500 (single quantity)
D. Dental Equipment & Machinery
Dental chairs
Compressors
RVG sensors
Autoclaves
Burs
Typodont teeth
Disposable or consumable items
Defective but non-returnable items
If reported within 48 hours, a refund or replacement may be offered after inspection.
6. Warranty Policy
Warranty claims are handled directly by the manufacturer/importer.
Physical damage is not covered under warranty.
Dentosky will assist in facilitating communication but is not responsible for replacement or service decisions taken by the manufacturer.
7. Technical Assistance (For Device Issues)
Before approving a return for technical products:
1. Dentosky may offer online/phone troubleshooting
2. If required, a local technician may assist (fees reimbursed upon approval)
3. If unresolved, a reverse pickup will be arranged
8. Delivery Issues
If delivery packaging is found damaged or tampered, do not accept the parcel.
Contact Dentosky support immediately for assistance.
